REVIEW OF THE BALANCED SCORECARD IMPLEMENTATION IN HEALTH SECTOR ORGANIZATION
Abstract
Background: Several studies reported that performance measurement using balanced scorecard is better than using traditional performance measurements. Balanced scorecard approach has been used in many health service sectors, both profit and non-profit, including hospitals, health service system, center for mental health, pharmacy services and health insurance company. This
study aims to review the balanced scorecard implementation in health sector organization of the published literature from 2012 to 2019.
Methods: This study was used literature review method by collecting data of the Balanced Scorecard in the health care sector and draws on the 6 years of published literature to January 2019. The literature were found from a search on Google Scholar as well as Thomson Reuters Web of Knowledge. The search terms were used "Balanced Scorecard”, "Health Balanced Scorecard” and "BSC” on English language only. The papers were classified by topics, research settings and research methods and data analysis techniques.
Results: From 1465 papers were examined, 12 pieces of literature met inclusion criteria. From 12 pieces of literature have been reviewed, were used case study research method, eleven papers with qualitative research and one paper using the Delphi method. Based on 12 papers found that The balanced scorecard in health sector organization has been implemented in ICO, primary health care, hematology department, hospitals, home care nursing, health facilities, health systems, nutritional therapy company and clinical nutrition. Moreover, the Balanced Scorecard approach was used for health service budgeting, developing key performance indicators, improving hospital performance, assessing the baseline status, as an indicator in conducting evaluations.
Conclusion: This study found that several studies consistently proved that Balanced scorecard is essential for performance and evaluation measurement in the health sector.
Keywords : Balanced Scorecard, , performance measurement, health care, health services
Downloads
References
Kaplan RS, Norton DP. The balanced scorecard: measures that drive performance. 1992.
Kaplan RS, Norton DP. The execution premium: Linking strategy to operations for competitive advantage. Harvard Business Press; 2008
Aug 4.
Rigby, D and Bilodeau. Management tools and trends. Bain and Company. 2009.
Aurora N, Rahardja R. Penerapan Balanced Scorecard Sebagai Tolak Ukur Pengukuran Kinerja : Studi Kasus Pada RSUD Tugurejo
Semarang (Application of the Balanced Scorecard as a Measure of Performance Measurement: A Case Study in Tugurejo Regional
Hospital Semarang). Semarang: Universitas Diponegoro.
Zelman WN, Pink GH, Matthias CB. Use of the balanced scorecard in health care. Journal of health care finance. 2003;29(4):1-6.
Wu X, Li S, Xu N, Wu D, Zhang X. Establishing a balanced scorecard measurement system for integrated care organizations in China.
The International journal of health planning and management. 2019 Jan 7.
RamoÌn-JeroÌnimo JM, FloÌrez-LoÌpez R, Dominguez-Lario N. Usefulness of the budget and the balanced scorecard in managing Primary
Care Centres. Impact on staff motivation. Atencion primaria. 2018 Mar;50(3):166-75.
JimeÌnez-RodriÌguez E, Feria-DomiÌnguez J, SebastiaÌn-Lacave A. Assessing the Health-Care Risk: The Clinical-VaR, a Key Indicator for
Sound Management. International journal of environmental research and public health. 2018 Apr;15(4):639.
Catuogno S, Arena C, Saggese S, Sarto F. Balanced performance measurement in research hospitals: the participative case study of a
haematology department. BMC health services research. 2017 Dec;17(1):522.
Kliger AS. Quality measures for dialysis: Time for a balanced scorecard. Clinical Journal of the American Society of Nephrology. 2016 Feb 5;11(2):363-8.
Noh W, Seomun G. Development and Application of a Performance Prediction Model for Home Care Nursing Based on a Balanced
Scorecard using the Bayesian Belief Network. Journal of Korean Academy of Nursing. 2015 Jun 1;45(3).
GutieÌrrez CL, Mauriz JL, Culebras JM. Balanced Scorecard as a management tool in clinical nutrition. Nutricion hospitalaria. 2015
Jul;32(1):403-10.
Gao H, Chen H, Feng J, Qin X, Wang X, Liang S, et al. Balanced scorecard-based performance evaluation of Chinese county hospitals
in underdeveloped areas. The Journal of international medical research. 2018;46(5):1947-62.
Mutale W, Stringer J, Chintu N, Chilengi R, Mwanamwenge MT, Kasese N, et al. Application of balanced scorecard in the evaluation of
a complex health system intervention: 12 months post intervention findings from the BHOMA intervention: a cluster randomised trial in
Zambia. PloS one. 2014;9(4):e93977.
Hwa M, Sharpe BA, Wachter RM. Development and implementation of a balanced scorecard in an academic hospitalist group. Journal of hospital medicine. 2013;8(3):148-53.
Mutale W, Godfrey-Fausset P, Mwanamwenge MT, Kasese N, Chintu N, Balabanova D, et al. Measuring health system strengthening:
application of the balanced scorecard approach to rank the baseline performance of three rural districts in Zambia. PloS one.
;8(3):e58650.
de Matos Nasser E, Reis da Costa SR. Implementation of indicators through balanced scorecards in a nutritional therapy company.
Nutricion hospitalaria. 2013;28(3).
Nurdan JH, Sjafrizal S, Handra H, Dasman H. Performance Analysis of Indonesian Public Hospitals: A Panel Data Method. Indian
Journal of Public Health Research & Development. 2019;10(4):447-52.
Downloads
Published
Issue
Section
License
Copyright (c) 2022 Each author(s) agree to transfer all copyrights and assign YAYASAN ALIANSI CENDEKIAWAN INDONESIA THAILAND, the Publisher of Proceedings of the International Conference on Applied Science and Health, for the full term of exclusive copyright and any extensions or renewals of that terms thereof throughout the world, including but not limited to publish, disseminate, transmit, store, translate, distribute, sell, republish and use the Contribution and material contained therein in print and electronic form of the journal and in other derivative works, in all languages and any form of media of expression available now or in the future and to license or permit others to do so.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Proceedings of the International Conference on Applied Science and Health is an open access following Creative Commons License Deed – Attribution-NonCommercial-ShareAlike 4.0 International (CC BY-NC-SA 4.0). Users are allowed to copy and redistribute the material in any medium or format as well as remix, transform, and build upon the material with one condition--appropriate credit is given to the journal.
